Privacy Policy
WWW.donnaslyfield.com is committed to protecting your Privacy. We will only use your information in accordance with the requirements of the General Data Protection (GDPR).
What information do we collect?
When you place an order or become a subscriber, we automatically collect certain information about you. The type of information we collect includes your name, address, phone number and e-mail address. The reason we collect this information about you is to ensure you receive the best service possible from us and to process your order correctly and efficiently. By providing this information you consent to it being used in the manner described in this privacy policy. If you would like to see the information, we hold about you please e-mail Hello@donnaslyfield.com or write to 59 Friars Pardon, Hurworth, Darlington, Co. Durham DL2 2EA.
If there are any changes or inaccuracies, please let us know and we will amend our records immediately.
How we use personal information
We use the information we collect to fulfil any orders placed through this web site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use it to provide you with information or advertising relating to our products, offers, events or services.
Payment Security
PayPal is used to process your payment card details. The payment process complies with the highest regulations and the best encryption software in the industry – SSL (Secure Sockets Layer).
You can check the page security by the padlock icon being displayed on your browser.
www.donnaslyfield.com does not have access to your debit/credit card details.
For any orders paid for over the phone, debit/credit card details will be securely destroyed once payment is received.
Confidentiality
We collect information based on individual consent when you place an order or become a subscriber, unless and until you ask us to delete this information. You can opt out of receiving emails at any time by selecting the opt out link in any of our emails. Any information collected will not be shared with third parties. You can check the information that we hold about you by emailing or writing to us. The information we hold will be accurate and up to date, if you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Third party links
Our site may, from time to time, contain links to and from the third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Contact through e-mail
When you complete the subscriber link, www.donnaslyfield.com will e-mail you in the future, a maximum once a week, with additional emails regarding events as and when they arise. You will always be given the opportunity to be taken off the mailing list at any time.
Complaints
Our mission is to always provide the best level of customer service. If, however, you feel the need to lodge a complaint please e-mail Hello@donnaslyfield.com. You will receive an acknowledgement within five working days, and a reply within two weeks of the issue being resolved.
Customer services
Please direct any queries to Hello@donnaslyfield.com or call us on 07719791519 during business hours 09:00 – 17:00 Monday to Friday and ask for Donna Slyfield, quoting your order number. Calls will be charged at local or national call rate depending on where you live and your telephone operator. Our privacy policy will be regularly reviewed to ensure the security of our site and your data. If you have any questions/comments about privacy or security, you should e-mail Donna Slyfield at Hello@donnaslyfield.com.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Your browser ensures that cookies set by www.donnaslyfield.com will only be visible to www.donnaslyfield.com so no third party would be able to access them.